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Think your HOA contract covers everything? Many boards misunderstand what “full service” means…

With us today is Rolf Crocker, the president of Omni Community Management, an association management company located in Northern California. This week we thought we would regale you with all of the information we have about HOA management companies, their relationships with HOA boards, and how an HOA contract might not be what you think.

Chapters:

00:00 Why is there a bandwidth problem in HOA management?
00:54 What does “full service” HOA management really mean?
04:12 What is portfolio management and how does it work?
05:58 Why is time the only real “widget” in management?
06:54 Why can’t small HOAs expect unlimited service?
08:35 Should boards create a wish list before hiring management?
10:01 Why is HOA management still partially self-managed?
11:14 Why do board expectations suddenly change over time?
13:00 Why are some HOA management tasks billed separately?
14:44 Why do rising labor and operating costs matter to HOAs?
17:50 Why is trust essential between boards and managers?
19:15 Ad Break - Community Financials
19:46 Why can’t boards always choose their portfolio manager?
22:27 What is the “span of control” problem in management?
24:24 Why is finding great HOA managers becoming harder?
27:29 How did HOAs become such a massive institution?
30:43 Why are volunteer HOA board members so important?
31:27 How much influence do HOA board members really have?
32:42 What is the biggest takeaway for HOA boards and managers?

Podcast Links:
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