Ep 125: Book Club - Unreasonable Hospitality
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Ep 125: Book Club - Unreasonable Hospitality
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This episode of The Building Bigger Lives Podcast features a book club episode discussing "Unreasonable Hospitality" by Will Guidara. Kathryn and Michael explore key takeaways from the book, including creating memorable experiences through personalized gestures, the importance of serving both customers and team members with excellence, and the value of asking thoughtful questions to understand client needs. The hosts apply these concepts to the real estate and housing industries, suggesting ways to enhance hospitality in business interactions, though the takeaways and applications of the book are absolutely relevant to any entrepreneur. Michael and Kathryn emphasize the book's focus on leadership and management, particularly the need to invest in team culture to deliver exceptional customer experiences. The discussion highlights how seemingly small, thoughtful actions can significantly impact client perceptions and business relationships.
Building Bigger Lives Podcast
https://www.instagram.com/buildingbiggerlives
Contact Coach Michael Regan-
www.facebook.com/CoachMichaelRegan
www.instagram.com/coachmichaelregan/
www.linkedin.com/in/mregan/
Contact Kathryn Pedersen-
http://www.instagram.com/steamboatmortgage