Are your IT services delivering real business value… or just keeping the lights on?

In this latest episode of the IT Sourcing Sorcerer Podcast, I break down the core ideas from my ebook “The SDM Formula”—and why Service Delivery Management is the missing link in many organisations.

💡 We explore:

✅ How to move from reactive IT to value-driven service delivery
✅ Why Governance, Performance & Relationships matter more than ever
✅ How to drive measurable outcomes across multi-vendor environments

In today’s world of cloud, outsourcing, and AI—strong service delivery isn’t optional. It’s a competitive advantage.

🎧 Tune in now and turn IT into a business enabler. And understand why the answer to this particular IT question if 4!

53% of leaders say productivity must increase, but 80% of the global workforce says they’re lacking the time or energy to do their work.

The first Frontier Firms are emerging, and 71% of workers at these firms say their company is thriving, compared to just 37% globally. Enjoy the listen.

“90% of Outsourcing Deals Lose Over Half Their Value—Here’s Why”

According to Ernie Zibert’s research, the problem isn’t outsourcing itself—it’s how we manage it.

📊 A survey of 100+ IT professionals revealed:

• 50% cite low customer satisfaction as the biggest issue
• 90% believe 60% or more of expected value is lost over the lifetime of an outsourcing deal
• Shockingly, 1 in 3 say 100% of value disappears,

The takeaway? Poor governance erodes value. If you’re outsourcing, rethink your approach today. Implement strong sourcing governance frameworks and tools like the Sourcing Compass to turn things around.