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In this special episode, we're marking World Refrigeration Day (June 26) with a panel discussion on how technology and continuous training are transforming the skilled trades, particularly in attracting and retaining new technicians. This panel features Amrit Robbins, CEO of Axiom Cloud,  Kyle Eastwood, Refrigeration Specialist at Axiom Cloud, and  Joe Stough, VP of Strategy and Technology at ARI. We cover how the industry can better support technicians by combining training, mentorship and technology, as well as leveraging AI to learn, reduce diagnostic time, cut callbacks, and even reduce overnight and weekend work.

In this episode, we discuss:

(04:19) Why Techs Matter More Now Than Ever

(05:34) Being Better Prepared for Service Calls

(12:38) Training, Mentorship and AI in Refrigeration

(17:50) Proactive Maintenance

(19:40) CO2 Refrigeration Systems

(21:33) Breaking the CO2 Stigma

(24:40) Advice for CO2 Calls

(25:36) Technician Shortage Reality

(26:59) Two-Part Refrigeration Industry Fix

(27:54) Making Trades Attractive

(33:29) Validating Technician Training

(42:05) Proving ROI on Training

Helpful Links & Resources:

Episode 288. The Payoff of Investing Time & Money in Training with Jesse Stewart

Episode 374. Growing the Refrigeration Industry Globally with World Refrigeration Day Founder, Steve Gill

Episode 408. Retaining and Mentoring New Technicians (World Refrigeration Day Panel)

Axiom Cloud

ARI

Amrit Robbins on LinkedIn

Joe Stough on LinkedIn