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Carli Kistler-Miller, Harry Centa, and David Wynn discuss what they wish more customers understood about the precision machining industry. In this episode, they explore how customer choices such as part design, material selection, tolerances, and lead-time expectations can have a major impact on cost, manufacturability, quality, and delivery.

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Carli Kistler-Miller, Harry Centa and David Wynn review the critical questions today’s precision machining shops should be asking, from identifying profitable customers and managing customer concentration to developing future employees, preserving tribal knowledge and documenting key processes before they are lost.

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Carli Kistler-Miller, Harry Centa and David Wynn discuss what makes a precision machining shop easy to do business with, from clear communication and strong quality systems to delivery performance, documentation and responsiveness that help build customer confidence and long-term partnerships.

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Carli Kistler-Miller, Harry Centa and David Wynn discuss five common mistakes that are repeatedly see precision machining shops make while also looking at how shops can make better decisions, protect profitability and build more resilient operations.

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Carli Kistler-Miller, Harry Centa and David Wynn have a discussion about brass drops and the useful opportunities they can create in precision machining shops. This conversation looks at how leftover brass material can be managed, repurposed, or recovered for value, while also encouraging shops to think more intentionally about the small pieces of material already on the floor.

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Carli Kistler-Miller, Harry Centa and David Wynn are joined by Michael Vay of Kirk Precision to dive into how PMPA members can use technology to strengthen and streamline the supply chain. The conversation focuses on how better data, digital tools, and connected processes can help shops improve visibility, responsiveness, and decision-making.

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Carli Kistler-Miller and David Wynn are joined by Johnny Freeze of HORN USA to discuss how PMPA members collaborated to address the industry’s move away from leaded steel. They dive into the process of a blind study at TajMac-USA in Indianapolis, where Nucor, Eastern Oil Company, Horn USA, TajMac-USA and Dr. Julius Schoop from the University of Kentucky tested NuCut 1215 against other free-machining materials on the market.

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Carli Kistler-Miller and David Wynn are joined by Johnny Freeze of HORN USA as he shares how his unconventional path led him into the world of custom cutting tools. Johnny reflects on the value of PMPA involvement, relationship building, and supplier knowledge helping manufacturers adapt and succeed.

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