Technical vs. Soft Skills: What Matters Most in Business
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Technical vs. Soft Skills: What Matters Most in Business
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In this episode of the GPS Podcast, we sit down with Darren Hudema of PuroClean to talk about the role technical skills and soft skills play in building a successful service business. With decades of experience in the restoration industry, Darren shares insights on training, standards, leadership, and why customer experience has become a key differentiator.
The conversation covers the gap between technical training and real-world performance, the value of hands-on learning, and how communication, empathy, and consistency shape the customer experience.
Learn more about PuroClean: https://www.puroclean.com/
Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://violand.com/training-programs/executive-training/
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