Artem Koren is the Co-Founder and CPO at Sembly AI, an AI-powered meeting intelligence platform that helps teams capture, organize, and act on insights from conversations and meetings. He leads the company's product vision, building AI tools that improve collaboration, productivity, and decision-making for modern organizations. With a background in systems engineering, enterprise consulting, and product leadership, Artem specializes in creating human-centered AI solutions for the workplace. Since co-founding Sembly AI in 2019, he has helped pioneer innovations in meeting intelligence, AI teammates, and agentic workflows.

Businesses today are overwhelmed by meetings, information overload, and rapidly evolving AI technology. Many leaders struggle to understand how AI agents, automation, and large language models can improve productivity rather than add complexity. As AI transforms the way people work, how can organizations adapt quickly without losing the human element?

Artem Koren, an expert in AI-powered productivity and meeting intelligence, explains how businesses can simplify workflows by using AI to capture, organize, and activate knowledge from conversations. He shares how organizations can embrace AI-first thinking, adopt agentic workflows, and redesign software experiences around collaboration between humans and AI agents. Artem also discusses the importance of building reliable AI systems, helping teams transition into new ways of working, and preparing for a future where agents communicate and solve problems autonomously.

In this episode of The Customer Wins, Richard Walker interviews Artem Koren, Co-Founder and CPO at Sembly AI, about the rise of AI agents and the future of work. Artem discusses overcoming resistance to AI adoption, differences between frontier and open-source AI models, and how agent-to-agent collaboration will reshape enterprise software and productivity.

Paranj Patel is the Founder and CEO of ClearLines Group, LLC, a boutique regulatory and compliance advisory firm that helps broker-dealers, registered investment advisers, and fintech firms navigate complex regulatory environments. He brings more than 20 years of experience in financial services, including senior operational and compliance leadership roles at Prudential. Paranj previously served as Chief Compliance Officer for both a FINRA-registered broker-dealer and an SEC-registered investment adviser, where he led regulatory oversight, examinations, and compliance strategy. Today, he focuses on helping firms strengthen compliance programs, reduce regulatory risk, and align compliance with business growth.

Financial firms face growing pressure to balance regulatory compliance with customer experience, operational efficiency, and emerging AI risks. Many firms still rely on outdated forms, manual reviews, and reactive compliance processes that create friction for customers and increase business costs. How can firms modernize compliance while improving trust, reducing risk, and enabling growth?

Paranj Patel, a compliance and regulatory leadership expert with more than 20 years in financial services, explains how firms can rethink compliance as a business enabler instead of a barrier. He shares why companies should simplify customer onboarding, remove unnecessary form fields, and focus on verified data at the point of collection to improve both compliance and customer experience. Paranj also discusses the future of AI-driven compliance, including real-time behavioral monitoring, automated oversight, fraud prevention, and AI governance frameworks that help firms minimize costs while strengthening regulatory controls.

In this episode of The Customer Wins, Richard Walker interviews Paranj Patel, Founder and CEO of ClearLines Group, LLC, about using AI and smarter compliance strategies to improve customer experience and reduce regulatory risk. Paranj discusses data lineage and governance, preventing fraud in digital onboarding and e-signatures, and using real-time AI oversight to replace outdated compliance review processes.

Trunal Bhanse is the CEO of Clazar, a platform that helps software companies sell and grow revenue through cloud marketplaces like AWS, Azure, and Google Cloud. He previously held engineering leadership roles at Confluent, Airbnb, LinkedIn, and Yahoo, where he specialized in marketplaces, billing systems, and product growth. At Confluent, Trunal led teams focused on cloud marketplaces and monetization infrastructure, which inspired the creation of Clazar. Today, he helps SaaS companies simplify cloud marketplace operations, accelerate go-to-market execution, and improve customer experience.

Selling software through cloud marketplaces can create unexpected operational and technical challenges for growing SaaS companies. Many businesses struggle not only with getting listed on platforms like AWS, Azure, and Google Cloud, but also with turning those listings into scalable revenue channels while maintaining strong customer experiences. How can companies simplify marketplace operations while staying customer-focused in an increasingly AI-driven world?

Trunal Bhanse, an expert in cloud marketplaces, SaaS growth, and customer experience design, shares practical insights for building scalable go-to-market systems and customer-first company cultures. Drawing from his experience at major technology companies, he explains the importance of educating customers, creating operational efficiency, and obsessing over user experience at every stage of the customer journey. Trunal also discusses how leaders can use AI to improve efficiency without losing the human connection that builds trust and long-term customer relationships.

In this episode of The Customer Wins, Richard Walker interviews Trunal Bhanse, CEO of Clazar, about scaling SaaS growth through cloud marketplaces and customer experience. Trunal discusses lessons learned from Airbnb's company culture, the balance between AI automation and human interaction, and how AI will reshape the future of software businesses and entrepreneurship.