Scope creep. No-shows. "Quick questions." If any of that just triggered you, press play. In this episode, we're talking about how to "train" your clients so they actually respect your time and follow your process. We share the real boundaries we've built, why we're obsessed with clarity (and paper trails), and the small, subtle tweaks that make people take you seriously without you having to be a jerk about it. Expect some laughs, a few strong opinions, and a whole lot of "we learned this the hard way" moments, because nothing inspires a better system like getting burned once and deciding, yeah… never again.

Highlights

00:00 Have you watched the Jonas Brothers Christmas movie?

03:15 Our yearly trip to NYC, holiday traditions, and

06:45 How have you trained your clients to treat you?

11:00 Lessons learned the hard way that have led to the boundaries we've set.

15:00 How we fixed the problem in our business of having no shows.

18:00 Are you qualifying your clients to make sure they're the right fit for you?

21:15 Why it's important to set expectations for your clients.

26:45 The first training we implemented early on in business.

31:30 Post-purchase expectation emails: how to cut down follow-ups and constant check-ins.

35:15 Speaking in ranges: how to communicate timelines and pricing to prevent conflict.

39:00 Why repeating the same language (in-person + email) protects you and builds trust.

42:00 Bad business advice: "If you're busy, you're successful" (and what to aim for instead.)

46:30 How training clients creates a better experience for them and for you.

Resources + Links
Apply for Luxury Clothier Collective Mastermind HERE
More resources for custom clothiers HERE
Watch on Youtube

Follow
Appointment Only in IG: @appointmentonlypod