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UX Murder Mystery

UX Murder Mystery

By: Brian Crowley and Eve Eden
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Where do true crime, business and technology intersect? When another product has been found dead. The cause? UX failure. We investigate what's killing your customer experience. Think true crime, but for failed designs. We dig into the real stories behind UX disasters. LinkedIn's algorithm nightmare. Paywalls that killed communities. Corporate decisions that poison good design. Every case has clues. Every problem has a solution. Coming soon. Got a UX horror story? Send us your evidence.2025 Art Politics & Government
Episodes
  • The Field Is the Crime Scene: Reddit's Hardest UX Questions, Answered
    May 21 2026

    Somewhere on Reddit, a designer just spent five hours on a take-home assignment and got a form rejection. The field isn't dying in one place. It's bleeding out across the whole map.

    Brian Crowley and Eve Eden answer the questions UX practitioners are actually asking right now. Not the ones recruiters answer at conferences. The ones people post anonymously at midnight after their fourth interview round goes silent.

    The case files: the AI bubble designers keep getting blamed for, and the April 2026 Axios finding that AI-enabled workflows can now cost more than the human labor they replaced. The four-year client relationship that ended when a designer was swapped for Claude. Hiring processes that ask for five hours of work and return template rejections. The box within a box problem in current AI interfaces. Whether the field needs licensing. And the Reddit question Brian and Eve don't dodge: is UX design just psychological manipulation with a nicer name.

    If you have been ghosted, force-prompted into AI workflows you did not ask for, or laid off in the last eighteen months, this is the episode where someone says the quiet part out loud.

    Send your case: questions@uxmurdermystery.com

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    1 hr and 3 mins
  • The Driver Did Nothing Wrong
    May 14 2026

    Two automakers. Multiple deaths. One shared cause: interfaces that prioritized looking like the future over keeping people alive in the present.

    Anton Yelchin's 2015 Jeep Grand Cherokee didn't malfunction — it worked exactly as designed. Fiat Chrysler's monostable electronic shifter abandoned 80 years of muscle memory for a haptic gimmick that left 1.1 million drivers guessing whether their car was in Park. The recall came after Yelchin was already dead.

    Then there's Tesla, where touchscreen-buried controls, door handles that fail in fires, and Autopilot marketing collide with the only metric that matters: who walks away.

    Two case files. One verdict. When the interface is the murder weapon, "user error" is just the alibi.

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    1 hr and 5 mins
  • The Killer Is in the Kickoff Meeting
    Apr 30 2026

    Founders don't set out to build extraction machines. So how does the product vision get overwritten between seed and Series B?

    Jessica Murray joins Eve Eden and Brian Crowley for a founder-focused autopsy of the startup product lifecycle — why UX lives at the decision layer (not the interface), how engagement optimization quietly rewrites your product, and the one thing every founder should define before they build.

    We walk the Spotify crime scene, name the investor pressure trap, and hand founders a diagnostic they can run on their own roadmap this week.

    Hosted by Brian J. Crowley & Eve Eden Edited by Kelsey Smith Intro Animation & Logo Design by Brian J. Crowley Music by Nicolas Lee

    A joint production of EVE | User Experience Design Agency and CrowleyUX | Where Systems Meet Stories

    questions@uxmurdermystery.com

    Thank you for watching and or listening!

    ©2025 Brian J. Crowley and Eve Eden

    For informational and entertainment purposes only. Views expressed are commentary and speculation, not statements of fact. Discussions of real companies and individuals use publicly available information for purposes of critique and education and are not factual assertions about motives or intentions. The creators disclaim liability for damages arising from reliance on this content. Events may be dramatized for illustrative purposes.

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    53 mins
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