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Customer service done right is one of today's most powerful competitive advantages. In Can Your Customer Service Do This?, customer service turnaround wizard and renowned customer service training expert Micah Solomon shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.

Are you tired of religion that feels dry, rigid, or lifeless? In Dead Orthodoxy, Ryan Denton delivers a piercing yet hopeful call for Christians to rekindle their love for the Lord and revive their spiritual vitality. Drawing from Scripture, church history, and personal insight, Denton confronts the suffocating effects of a Christianity that is merely formal, complacent, and intellectual.

From John Calvin until today, Reformed theology and worship have acknowledged Word and sacrament as central to its Christian identity. By exploring key liturgies, confessions, directories for worship, and theological movements, this book examines common theological themes and commitments that have undergirded worship as well as ways that our understandings and practices have developed in light of new contexts and challenges.

High school players in a working-class neighborhood in the 1970s gain desperately needed structure and guidance from Jack "Clyde" Dempsey, a scrappy, charismatic coach who seems like nothing more than a football geek. But Coach also happens to be the toughest guy on the streets of Boston, with a temper to match, and it's his secret life as a mob enforcer/collector that forces him to flee the country, becoming one of America's most wanted.

Ryan and Selena Frederick were newlyweds when they landed in Switzerland to pursue Selena's dream of training horses. Neither of them knew at the time that Ryan was living out a death sentence brought on by a worsening genetic heart defect. Soon it became clear he needed major surgery that could either save his life - or result in his death on the operating table. The young couple prepared for the worst. 

It's wild. One day people finally start treating you like an adult. And it feels good. For a while. Then you run into adult problems, and everyone acts like you should know what to do in any given situation. But what if you don't? What if, when everyone expects you to stand on your own two feet, you're just trying to put one foot in front of the other without tripping? If adulting has got you stressed, anxious, or even despairing, what you need is sound, biblical advice from someone who's been there. JP Pokluda's got you covered.

In its early years, Duluth was a gold mine for lumber barons. Men were employed as lumberjacks and worked like beasts, only to be tossed aside like used equipment when no longer needed. The grand forests were raped for their prime timber, the balance burned wastefully. The men were coarse and hard, but they had to be to survive. More than any other people that ever lived in our land, these old-time lumberjacks could truthfully say, "No man cared for my soul." That is, until God sent three men to the great Northwoods of our country - Frank Higgins, John Sornberger, and Al Channer.

Praying should be as urgent and necessary to us as breathing—yet all too often we're bored by it, distracted from it, or uncertain of its purpose. Yet we have many reasons to be excited about prayer. It is the glue that bonds our hearts to the Lord. God commands us to pray, and he graciously answers our prayers. As we pour out our hearts to him, we and the world around us will be changed. Informative, encouraging, and practical, this brief book will serve as a primer for pastors, elders, study groups, and Christians who seek encouragement and instruction on prayer and its blessings.

After the return of Christ for his church, there will be a great day of awards. Those who have been faithful will receive recognition at the hands of the Lord in the presence of the assembled hosts. Our reward will be in proportion to our faith and our faithfulness.

In many circles, the image of what a pastor is or does looks nothing like the picture Jesus paints for his disciples of the character that marks citizens of his kingdom. Shepherding Like Jesus is a call to rebel against much of what our culture understands pastoral leadership to be and return to being the shepherd God has called pastors to be. It’s an invitation to recover the most essential element of pastoral ministry: the character of Christ.

Volume II of The Multifamily Millionaire series is the definitive guide to investing in large multifamily properties - all based on the authors’ experience of starting with nothing and building their real estate portfolios to thousands of units. Brian Murray (author of Crushing It in Apartments and Commercial Real Estate) and Brandon Turner (cohost of The BiggerPockets Podcast) share the secrets to their success in large multifamily investing with proven methods and practical advice that will help take your investment strategies to the next level.

Neil Baggio will go from enjoying the sunsets in Santa Fe to chasing down the trail of international drug ring set on releasing a new drug to the world. Neil, reluctant at first, is forced to get involved when Maria trusts the wrong people. Traveling across the US and the globe, Neil will have to find a new path, new routine, and a new way to survive each day.

Suspenseful military space fleet adventure and hard science fiction come together in this series of future space colonization in the Alpha Centauri star system. Captain James Van Wert leads a team into the very heart of the insurgency in a desperate attempt to tip the scales in favor of the fleet, and comes face-to-face with the separatist leaders. Meanwhile, CPF leader Rusla Skjaldmaer makes a rash decision to bolster the strength of the insurgency for the looming confrontation with the fleet.

The Bible calls Jesus the friend of sinners, but it's hard to imagine what friendship with Jesus really looks like. We so often don't even know how to do friendship with the people around us, despite all the options we have to connect. So how are we supposed to feel that close to a holy, perfect, and invisible God? How do we see Jesus as the real person he is? And how do we experience true friendship with him when we struggle to maintain true friendship on earth? Join author Jared C. Wilson as he explores what it means to be a friend of Jesus.

Neither a protest against AI, nor a speculative work on how AI could replace humans, Algorithms of Armageddon provides a time-critical understanding of why AI is being implemented through state weaponization, the realities for the global power balance, and more importantly, U.S. national security.

Flipping houses isn’t just a one-off strategy for cash—it’s a scalable investing framework with the potential for compounding success. With over 3,500 flips since 2005, James Dainard is one of the foremost experts on extracting value through flipping houses. In The Flipping Framework, this full-time real estate investor provides a comprehensive guide to efficiently flipping properties and maximizing profits.

Refreshingly honest and keenly insightful, pastor and talk show host Gregory Dickow shows how your mindset is the single most powerful force in shaping your emotions, your decisions-and your destiny. When you discover the power of God's healing love, then fear, anxiety, anger and shame will stop sabotaging your happiness-and your life.

Mission Design by Aaron Abramson is a timely guide for ministry leaders navigating the challenges of a volatile and rapidly changing world. With technological growth, societal shifts, and economic instability reshaping the landscape, traditional five-year plans feel out of touch. Yet, even amidst uncertainty, opportunities for meaningful kingdom impact abound.

To find important life answers in your 20s, you need to start with good questions. Author, speaker, and blogger Paul Angone has dedicated the last 12 years to helping twentysomethings and captures the hilarious, freakishly accurate assessment of life as a modern-day twentysomething (and thirtysomething) facing real millennial problems to give listeners wisdom through major life questions.

Authored by London-based Researcher from Imperial, Exponential Progress takes listeners on a journey through over seven decades of progress, as technology has shaped and controlled everything from banking and business to education, medicine, and the very basis of the human genome. It is a must listen for anyone looking to learn about fascinating emerging technologies that will disrupt our lives over the next 10 years. Humanity is progressing towards a world that will be dominated by the end-results the scientific inventions that will evolve over the next decade.