Everyone wants AI to fix everything. Crystal Broj has a different starting point: don’t start with the tool, start with a problem worth solving. As Enterprise Chief Digital Transformation Officer at MUSC, a 16-hospital system spanning South Carolina, she built a digital transformation office from a party of one to a team of ten, and the results are concrete. Mike Sutten, CTO at Innovaccer, talks with her about the breast cancer screening outreach that surfaced 217 abnormal findings, the voice agent that deflects a quarter of patient access calls and cut abandonment nearly in half, and why confusing technology implementation with real transformation is the trap that sinks most initiatives. Her closing point is the one to remember: the technology matters, but the trust you build putting it in matters more.

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In this inaugural episode, host Smriti Kirubanandan introduces Gravity AI — a new podcast for the thought leaders building the future of healthcare and intelligent enterprise. Smriti lays out the vision, teasing a glimpse of what's to come: why the most consequential conversations about AI and data transformation aren't happening in boardrooms, and what you can expect an AI future to look like.

From strategy to architecture and most importantly, the leadership it takes to move entire organizations into the AI era—this first episode is a sampler, an appetizer, a fleeting taste of what's to come. Tune into the future, tune into Gravity.

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