Sales reps and sales managers are on the same team—but that doesn’t mean they always see things the same way.

In this episode, we break down the real reasons behind the tension between reps and managers, why it happens, and what it takes to get aligned. Drawing from our Herding Cats article series, we share practical insights on how high-performing sales teams work through the friction and improve results.

Read the Herding Cats article series: https://www.candrmagazine.com/herding-cats-revealing-the-biggest-misconceptions-between-salespeople-and-their-manager/

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In this episode of the GPS Podcast, we sit down with Darren Hudema of PuroClean to talk about the role technical skills and soft skills play in building a successful service business. With decades of experience in the restoration industry, Darren shares insights on training, standards, leadership, and why customer experience has become a key differentiator.

The conversation covers the gap between technical training and real-world performance, the value of hands-on learning, and how communication, empathy, and consistency shape the customer experience.

Learn more about PuroClean: https://www.puroclean.com/

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://violand.com/training-programs/executive-training/

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In this episode of the GPS Podcast, we sit down with Tom Laska of ICC Restoration & Cleaning Services to talk about what separates restoration companies that stand the test of time.

Tom shares his experience building a business from the ground up, the challenges of hiring and developing the right team, and why focusing on quality, accountability, and culture matters more than chasing growth. The episode also highlights why sales continues to be a struggle for many companies and what owners need to think about to stay competitive.

Learn more about ICC Restoration & Cleaning Services: https://icchelps.com/

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit

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In this episode of the GPS Podcast, we sit down with Violand Business Advisors Josh Bachman and Bill Prosch to discuss one of the biggest frustrations in the restoration industry: getting paid on insurance work.

The conversation explores why collections really begin before the job starts, how contracts and communication impact payment, and what you can do to reduce delays, pushback, and unexpected payment reductions. Josh and Bill share practical insights on working with adjusters, setting expectations early, and building systems that improve cash flow without damaging relationships.

Connect with Violand to start a conversation about improving your processes, systems, and cash flow.

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit

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In this episode of the GPS Podcast, Chuck Violand, founder of Violand Management, shares the hard‑earned lessons that only experience can teach. Chuck reflects on 40 years of building a business and the insights that continue to shape how he approaches leadership, growth, and success.

The conversation covers leadership blind spots, team dynamics, stalled growth, and the mindset shifts that help owners keep moving forward.

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://bit.ly/3Nb53iW

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In this episode of the GPS Podcast, we sit down with Ed Ross, Co-Founder of TradeMutt, to have a conversation about mental health in the trades that does not happen often enough.

The trades come with long hours, physical demands, and stress that take a real toll over time. Ed shares how TradeMutt started, the impact it is making, and why creating a culture where people feel comfortable speaking up matters now more than ever.

This episode is a reminder that sometimes the most important thing you can do is start a conversation.

Join the movement. Grab your TradeMutt gear and be part of Funky Shirt Friday: https://trademutt.com/

Join top leaders in the trades for advanced training and networking at The Violand Executive Summit: https://bit.ly/3Nb53iW

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In this episode of the GPS Podcast, we sit down with Kevin Dooley, co-founder and CEO of Kahi, to discuss the future of restoration and how the next 3–5 years will reshape the industry.

The conversation dives into the growing role of data, technology, and AI in restoration, along with how these shifts are changing business models across the industry. Kevin shares practical insights on scaling, leadership blind spots, and how to think differently about operations, profitability, and team development.

Learn what it takes to build a business that is ready for what’s next.

Learn more about Kahi: https://kahi.io/

Register for The Violand Executive Summit: https://bit.ly/3Nb53iW

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In this episode of the GPS Podcast, we sit down with Ross Driscoll Jr. of Driscoll & Driscoll and National E&S Insurance to discuss one of the most misunderstood parts of running a restoration company: insurance.

Ross explains the risks restoration contractors face today, the coverage gaps that often go unnoticed, and how changes in the insurance market are impacting restoration businesses across the country.

In this episode, you’ll learn:

• Why many restoration companies are underinsured

• The biggest insurance risks facing contractors today

• How subcontractor agreements affect your coverage

• What proactive steps owners can take to reduce liability

Learn more about Driscoll & Driscoll Insurance: https://www.driscollanddriscoll.com/

Learn more about National E&S Insurance Brokers: https://nationaleands.com/

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